Question 1

一沓紙提供怎樣的服務？
What service OnePile provides?

Accepted Answer

一沓紙主要為市民提供免費的智能漂書服務，用戶可以隨時隨地進行網上捐書及預約取書，再到選定漂書櫃取書或捐書 。
OnePile primarily provides citizens with a free Smart Book Crossing service. Users can donate books online at any time and make reservations for book pick-up. They can then go to the designated Smart Book Cabinet to collect or donate books.

Question 2

你們的漂書機一般都在哪些地方？
Where are the Smart Book Cabinets?

Accepted Answer

服務點(智能漂書櫃)遍布本港各大商場、屋苑及學校， 商業大廈同樣歡迎。
詳細位置可在此處找到。 （您也可以在應用程式上查看）
The service points (Smart Book Cabinets) are located in major shopping malls, residential estates, and schools throughout the city. Commercial buildings are also welcome to host these cabinets. 
You can find detailed locations here (or you can check the locations on the mobile application as well).

Question 3

使用你們的服務 ，需要費用嗎？
Does it cost any for the users?

Accepted Answer

用戶想使用漂書櫃捐書及取書都是費用全免的，取書以後你亦無需要還書，你可以擁有書本。
Users can donate and borrow books from the floating book cabinets completely free of charge. Once you've picked up a book, there's no need to return it. You can keep and own the book for as long as you like.

FAQs 常見問題

一沓紙提供怎樣的服務？ What service OnePile provides?

你們的漂書機一般都在哪些地方？ Where are the Smart Book Cabinets?

使用你們的服務，需要費用嗎？ Does it cost any for the users?

我想知道當前漂書櫃的位置。 I want to know the exact locations.

可以在 ◯◯◯◯ 擺放漂書櫃嗎？Can you put the cabinet there?

如何下載漂書應用程式？ How & Where to download the APP?

註冊時無法接收驗證碼 Unable to receive verification code during registration

如何捐書？ How to donate book?

如何取書？ How to Pick Up books?

書本尺寸有要求嗎？ Any requirement for the size of books?

有什麼捐書要求？ Any book donation requirement?

積分有什麼用？ What are the points for?

智能漂書服務使用指南及守則 Guide and Guidelines

公眾版及住宅版的分別 Differences between the public version and the private version.

如何使用我家樓下的住宅版漂書櫃？ How to use the private cabinet located in my housing estate?

捐書時櫃內已有書 There are books already when donate

預約取書櫃內卻沒有書 There is no book inside my reserved cabinet

掃描後，屏幕顯示「二維碼已失效」或「二维碼無效」 It shows 'The QR code has expired' after scanning

掃描二維碼後書格不打開 Door didn't open after scanning QR code

漂書櫃黑屏 The Cabinet is shut down

如果我有多於6本書想捐 Whats if I have more than 6 books to donate.

無法掃描 ISBN Cannot scan the ISBN

想要的書被預約了 The book I want is reserved by others

如有任何疑問，歡迎以以下方式與我們聯絡：